Customer Update, December 2022
Dear valued Grainworks customers,
As some of you have probably noticed, free shipping is no longer available. We had to make this decision while trying to make some changes. Our shipping costs over the last couple of months have doubled, in some cases tripled, and we, as a small business, cannot continue to provide free shipping at this time.
We are looking into many prospective changes, such as working with other courier companies, using different delivery methods, new packaging of our products, etc., to lower these shipping costs so we can provide the best options for our customers. In the meantime, to try and keep things balanced and alleviate the stress of extra shipping fees, we have lowered the prices on all of our products. We hope to continue serving all our customers and providing you with excellent organic products.
Thank you for your business and choosing Grainworks. We appreciate it very much.
Retail and FOB items are delivered via our courier partner, United Parcel Services. Items ordered prior to noon will be added to the same days pick which are picked up by UPS the following day. Delivery time will be dependent on your distance from Calgary, but most customers will receive their order within a week. We require a street or rural address and postal code for all shipments. We can NOT ship to PO boxes.
All bulk items are double bagged in a food grade, poly-woven bag in case of damage during transport. Residential addresses do not require a signature for the UPS to deliver the order; if this concerns you, please make arrangements to be home for the delivery date. Please state at the time of order if you require a signature upon delivery for an extra $ charge when delivering to a residential address.
If you are short shipped, we DO NOT backorder. Because we don't bill your credit card until your order ships, you will not be charged for items not shipped.
Tracking numbers with delivery date estimations are emailed to the email address entered for online orders or on file—please update us if you change your email address. Click the Shipment Tracking button at the bottom of this page to monitor progress of your shipment.
Any returns for damages or incorrect product (including cancelled orders) must be refused by the customer upon delivery, otherwise, the return shipping costs will be at the expense of the customer and a 20% restocking fee will be applied and must be returned within ten days of delivery.
Opened items cannot be returned due to food safety concerns. Any fees incurred for incorrect addresses will be at the expense of the customer.
Claims for damaged goods must be registered with email@example.com with 48 hours of first delivery attempt.
All returns require a Return Authorization Number. Please contact firstname.lastname@example.org or 1-800- 563-3756 to request a Return Authorization Number. You will need to provide your order number with your request.
Refunds are provided in the same format that your original payment was made, if eligible for return. The refund transaction should appear on your credit card statement during the next billing cycle, usually a month after the posting date of the refund transaction.
Order cancellations must be received 2 business days prior to the shipping date noted on your sales order confirmation.